Terms of service

Tiny Memories – Terms & Conditions

Last updated: November 2025

Welcome to Tiny Memories. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Tiny Memories

Tiny Memories (“we”, “our”, “us”) is an online store offering custom and personalized baby clothing and accessories.
By using our website and purchasing our products, you agree to comply with these Terms & Conditions.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or guardian to make the purchase.

3. Products & Personalization

Many Tiny Memories products are made to order and may include customer personalization such as names or dates.

By submitting customization details, you confirm that:

  • The information you provide is accurate

  • You have the right to use any text or content provided

  • No copyrighted or offensive content is included

We reserve the right to refuse any personalization that we consider inappropriate.

4. Pricing & Payment

All prices are displayed in [your currency].
We reserve the right to change prices at any time.

Payment must be completed at checkout. We accept the payment methods shown on our website.

Orders will not begin production until payment is received.

5. Order Fulfillment

All items are created individually after your order is placed.
Fulfillment typically takes 2–5 business days, but this may vary during busy periods.

If an item becomes unavailable, we will contact you with alternative options or issue a refund.

6. Shipping

Shipping times vary depending on your location.
Estimated delivery windows are shown in our Shipping Policy.

We are not responsible for delays caused by:

  • Customs processes

  • Carrier issues

  • Incorrect or incomplete shipping information provided by the customer

Please ensure your address is accurate. If a package is returned due to an incorrect address, reshipping fees may apply.

7. Returns, Refunds & Replacements

Due to the on-demand nature of our products, we do not accept returns or exchanges for:

  • Incorrect size

  • Change of mind

  • Personalization mistakes made by the customer

If your item arrives damaged, defective, or incorrect, please contact us within 7 days with photos, and we will arrange a replacement or refund.

Full details are available in our Returns & Refund Policy.

8. Cancellations

Orders may be canceled within 12 hours of purchase.
After production begins, cancellation may not be possible.

9. Intellectual Property

All content on the Tiny Memories website — including:

  • product designs

  • images

  • graphics

  • logos

  • text

  • branding

—is the intellectual property of Tiny Memories and may not be used or reproduced without permission.

10. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

We reserve the right to suspend or delete accounts that violate our policies.

11. Third-Party Services

Our store may use third-party applications (such as payment processors or analytics tools).
These services operate independently and have their own terms and privacy policies.

We are not responsible for third-party service performance or security.

12. Limitation of Liability

Tiny Memories is not liable for:

  • indirect or consequential damages

  • losses due to delayed shipments

  • customs fees, import taxes, or duties

  • misuse of products

  • errors caused by incorrect customer information

Our total liability for any claim shall not exceed the amount paid for the product.

13. Privacy

We care about your privacy.
Please review our Privacy Policy to understand how we collect and use your information.

14. Changes to These Terms

We may update these Terms & Conditions at any time.
The updated version will always be posted on this page with the “last updated” date.

Continued use of our website constitutes acceptance of any changes.

15. Contact Information

If you have any questions regarding these Terms & Conditions, you can contact us:

📧 hello@tinymemories.org